Frequently asked questions

Here you can find the most frequently asked questions about the park. If you still cannot find an answer to your question, please send an email to [email protected]

Tickets and reservations

Can I exchange my ticket for another day?

No Unfortunately. It is not possible to exchange a ticket for another day. When ordering your tickets, check that you have entered everything correctly and selected the correct date.

Can I book tickets by phone, at the box office or by e-mail?

Tickets can be reserved through our website. Unfortunately it is not possible to reserve tickets by phone or e-mail. Order your tickets easily and quickly on our website. Preferably you print the tickets at home. If this is not possible, make sure that the tickets are clearly visible on your smartphone before you come to the park.

I have a coupon? Can I still use it?

All visitors purchase their entrance ticket online by date. To keep control over the number of visitors, it is preferable to buy tickets through our website. Unfortunately, it is therefore not possible to use a discount coupon.

Can I spontaneously come to the park and buy a ticket at the box office?

Yes, but be aware that we have only limited tickets available.  Therefore we advise all visitors to Deltapark Neeltje Jans to purchase their entrance ticket by date online in advance.

Do I need to print my tickets?

If you have the opportunity to print your tickets, this is our preference. This is to avoid crowding during the check at the entance. If this is not possible, make sure that the tickets are clearly visible on your smartphone before you come to the park so that we can scan them quickly and safely.

Questions about the park

Can I bring a pet into the park?

Due to the safety of your own pet and the animals in the park, it is not allowed to bring them into the park. We also do not have a shelter. Guide dogs can be admitted in consultation. Please contact us via [email protected]

Can I buy a ticket only to visit the aquarium or make a boattrip?

No that is not possible. You buy a ticket for the entire park. A visit to the aquarium building or join the boatrip is only possible if you have a valid entrance ticket.

Do I have to make a reservation for the boat trip on the Oosterschelde?

It is not possible to reserve in advance for the cruise. Our boat has enough capacity. No refund if a boat trip is canceled due to unforeseen circumstances such as bad weather or technical problem.

Is the park wheelchair accessible?

Most of the park is easily accessible with a wheelchair. However, there are a few locations where you cannot come with a wheelchair. Part of the storm surge barrier is not accessible as there is a staircase here and no lift. During the construction of the storm surge barrier, potential visitors to this section were not taken into the plans. The first part of the storm surge barrier you can just visit here is an access for wheelchair users.

Furthermore, it is not possible to visit the whale exhibition in a wheelchair as this building consists of uneven floor parts and a floor without a lift. All other locations and places of interest such as the sea lion show, aquarium building and boat tour are easy to visit with a wheelchair. A point of attention is still the passage of the door on the tour boat. The doorway is 78 cm wide.

Can I visit the interieur of the barrier?

In the main building are expositions and films about the building of the stormsurge barrier. You can also join a guided tour and learn more about this famous building. But it is not possible to enter the barrier itself. But you can watch the barrier with your own eyes and take pictures from closeby.


Can I rent a locker?

Lockers are available to rent at the park. You can activate the lockers and pay by card only. The costs for renting a safe are € 3 per day. You can find the lockers at the entrance to the main building “Deltaplaza”.

Frequently asked questions

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